Frequently Asked Questions
Everything you need to know about bringing Creative home.
What is the estimated delivery time for furniture?
Standard shipping typically takes 5-10 business days. For larger furniture pieces requiring white-glove delivery, please allow 2-3 weeks for scheduling and transit.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original condition. Please note that custom-made furniture and final sale items are non-refundable.
Are your wood products sustainably sourced?
Yes, Creative is committed to sustainability. All our wooden furniture is crafted from FSC-certified timber and finished with eco-friendly, low-VOC stains.
Do you offer assembly services?
Many of our larger items include optional white-glove delivery which features professional assembly and packaging removal. Check the 'Shipping Options' at checkout for availability.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal to monitor your shipment's progress in real-time.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Affirm to help you create your dream home now and pay over time.